By: cosmic donut lady
From: Kinderhook NY
Date: Oct 15, 2020
QUESTION
We are having trouble dispensing, for example, chocolate mousse. Not only does the machine not dispense this type of filling, but we cannot clean the mousse out of the gear box below the hopper. Please tell me how to clean the filler from the unit.
thank you,
bonnie
ANSWER
Hi Bonnie, I'm so sorry to hear you are having trouble dispensing filling. For the best technical advice, I suggest you contact the manufacturer, Edhard at meter@edhard.com, 908-850-8444, or 888 EDHARD1. Thank you!
By: Fernando
From: Texas
Date: Feb 19, 2016
QUESTION
Hi, I wonder If this spout is manual? I need a manual donut jelly filler. Thanks
ANSWER
Hi, this spout is not manual and works with the 120 volt power base unit (item 211762). Unfortunately, we do not have a manual donut jelly filler at this time. Thank you.
By: al
From: lamar Ar
Date: Feb 11, 2016
QUESTION
people notwithstanding what is the typical rate of production, can it do chunky apple filling
ANSWER
This spout is designed to dose liquid and semi-liquid products, such as cream filling for donuts. It is not suitable for chunky apple filling. Thanks!
By: Amanda
From: Buffalo NY
Date: Aug 28, 2015
QUESTION
Does this Hopper include all of the parts - Lid, Impeller set, o-ring, pump cover assembly, and thumb screws?
Thank you
ANSWER
Hello, according to the manufacturer it is a complete unit and includes all of that. Thank you!
By: Krystyl
From: Utah
Date: Jun 26, 2015
QUESTION
How start the filling process if you are holding to pasteries with your hand
ANSWER
Hello, this product is just the clear double spout, and will need item 211762 / model P-4010 to work - this is the volt power base. The clear double spout (item 211764) lifts off and on the base. There is a digital keypad on the base and the amount of product you would like to dispense can be preset on the digital keypad. The spouts includes are a 7/16" diameter x 3-1/2" length. You manually insert the spout into the pastry for filling. Thank you!
By: Severum
From: Clearwater, FL
Date: Nov 06, 2014
QUESTION
How do you clean this product. Do you have to take the entire unit apart? Does the funnel or hopper separate from the unit or is it permanatly attached? Thank-You.
ANSWER
Hi, if you click the "Literature" tab on the product page and then click on the manual, page 9 should give you an idea of how to disassemble the unit. The manufacturer suggests for proper sanitizing, unscrew the 4 thumbscrews – take the pump cover off, slide the Impellers off the shafts and soak all items in hot soapy water for about 10 minutes and then wash with a soft nylon brush.
Do not stretch the O-Ring when removing. If glued in due to dry filling – soak additional minutes until you can easily remove without pulling hard.
Air dry and reassemble.
The O-ring will fit into the somewhat “trapezoid” shaped groove. Remember the Drive Impeller is different than the Idler Impeller – so be careful to slide the Drive impeller with the letter “D” Configuration in the center where the shaft slides in and slide the idler Impeller onto the Idler shaft. The Idler shaft has the “O” configuration to match the Idler shaft.
By: Riad sammour
From: amman Joardan
Date: May 01, 2014
QUESTION
we are distributors for pastry eqpts
in need for 10 edhard-F5001 6 qt complete with pump
voltage:220/1/50hz
ANSWER
Hello,
If you call our customer service they should be able get you the correct pump with the correct voltage. The number is 1-866-634-8927.
Thanks!
By: Terri
From: Marcus Hook PA
Date: Aug 06, 2013
QUESTION
does this unit have the gears & lid included for this price ? need to purchase a few but I need the full assembley
ANSWER
Terry,
I just spoke with the customer service person at Edhard and she said this is a complete unit which includes everything. I hope this answers your question and if we can help you further please feel free to contact us.
By: Terri
From: Marcus hook,pa
Date: Jul 27, 2013
QUESTION
Have the model mk base unit, need the hoppers with gears, etc- is this item the full unit or would I need to also buy the gears, etc ?
ANSWER
The F-5001 filler unit comes complete with gears, etc, just as you see it and is ready to use with the P-4010 powerbase. Hope this helps!
By: Bob
From: United States
Date: Jun 27, 2013
QUESTION
do the hopper come with the gears in it n i need 2 tips for it are they included
thanks bob
ANSWER
The F-5001 comes complete with the gears, tips, and everything you need to operate. Just remove from the box, set it on the power base and it's ready to use. Thanks!
